All drivers require to produce their driving licenses in person to the branch on collection of their vehicles.

UK license holders require to produce both parts of their license (photo and paperwork.)

In the UK all driving licenses need to be read in English by branch staff.

International driving licenses are acceptable. USA and Canadian driving licenses are acceptable.  

All drivers need to produce address ID such as a passport OR two forms of UK home address such a bank statement, council tax bill, gas bill etc.

The payee requires to produce their credit card and ID such as a passport OR two utility bills such as a council tax bill or gas bills, bank statements.

Overseas visitors are required to produce passport, driving licence and credit card on arrival at the branch.

The insurance excess (deductible).

The excess refundable deposit is frozen against your card and is void @ branch staff has noted the end of the rental providing no damage.

Alamo Car Rental has a standard insurance excess refundable deposit of £600 (B, C, D, E, U, R, W) AND 650.00 GBP (S, I, Q, F, G, P.)

The excess can be reduced by payment of Master Cover insurance.

This reduces your liability from to 200.00 GBP. OR ZERO. Depending on which policy you purchase at the branch.

Alamo will now ask customers to leave a 250.00 GBP deposit when they collect their vehicles.

Please remember that customers are still liable for the full amount of excess.

Arnold Clark has 500.00 GBP refundable insurance excess on all vehicles.

Enterprise has 600.00 GBP refundable insurance excess on all vehicles.

Budget Car Rental has a 500.00 GBP refundable deposit on their car groups from 1-4.

Budget Car Rental has a 750.00 GBP refundable deposit on their car groups from 5-10.

Optional Cover for the excess or deductible 

Your options for this are as follows:

1. A daily insurance policy can be purchased for GBP 4.50 per day at the

Following link: 

http://www.dailyexcess.com/index.asp?curID=1&langID=1&refID=120
this is an alternative to the waiver offered by the car rental company  

(See Extended Liability Waiver below) and would have to be arranged prior to collecting your Vehicle. 

2. An annual insurance policy can be purchased with the same insurance

Company as above for GBP 51.45. The same conditions apply. Click on the following

Link:

http://www.insurance4carhire.com/index.asp?addU=1&sessionID=&refID=120&langID=1&curID=1

Prices subject to change by the car hire firms.

After you have received a quote. The cost is broken down as follows:

Total cost, prepayment to www.bluewheels.com and the balance on arrival to the hire firm of your booking.

Prepayment is taken online by Blue Wheels -  www.bluewheels.com.

This can be refunded up to 72 hours before rental start date and time if you wish to cancel.

The prepayment cannot be repaid after this time.

Balance to be paid on arrival to the car hire firm's.

Most car hire firms accept personal credit cards and UK held debit cards only.

If paying by company credit card then the card holder would require to be present with the driver @ the branch in order to pay for the car.

Telephone payments are not accepted.

 Alamo doesnt accept cash, cheques.

Arnold Clark accepts UK Debit Cards and most Credit Cards.

No cash or cheques.

Budget Car Rental accepts UK Debit Cards and most Credit Cards.

No cash or cheques.

Conditions subject to change by the hire firms. Please double check on arrival.

All car rental firms are based @ Heathrow on Northern Perimeter Road.

Customers should make their way outside the terminal building heading towards the bus stands.

Each hire firm offer a free shuttle bus from airport directly to the branch after collecting passengers from each terminal. 1,2,3,4,5

The free shuttle bus operates from 0500 until 2300.

The hire firms branding will mark each bus stop.

Terminal 1 = stand 4& 5

Terminal 2 = stand 2 & 3

Terminal 3 = stand 19 & 20

Terminal 4 = stand 2

Terminal 5  

Rental companies will not guarantee you a specific make or model of vehicle.

They will only guarantee a vehicle of that specific group. IE Group A

You can place a preference for a car type and hopefully the branches can accommodate your request. The branches cant guarantee your request.

On the home page click on the country and then select the location.

Select the type of vehicle required.

Then click the online quote button.

Enter your requirements and the system will automatically generate a quote.

You can either save this quote to your email address or you can book online by pressing the book now button.

The minimum age is 21 years for most hire firms.

Enterprises minimum age is 25 years.

Budgets minimum age is 23 years.

Arnold Clarks minimum age is 23 years.

However drivers under 25 yr. are classed as young drivers and a surcharge would be applied to them.

There is no upper age limit in most mainland UK branches.

 Arnold Clark's General Information

OPENING HOURS FOR AIRPORT LOCATIONS 

                   Monday-Friday        Saturday          Sunday

Edinburgh 7.30am 8.00pm 7.30am 6.00pm 8.30am  6.00pm
Glasgow   8.00am 8.00pm 8.00am 6.00pm 8.00am  6.00pm

(Murray St.Paisley)

Aberdeen  8.00am 8.00pm 8.00am 5.00pm 9.00am  5.00pm

Inverness 8.00am 8.00pm 8.00am 6.00pm  9.00am  6.00pm

Prestwick 8.00am 8.00pm 8.00am 6.00pm  9.00am 6.00pm 

Please note that the last shuttle bus return will be half an hour before branch closing time.

ARRIVALS

Upon arrival, clients should proceed to baggage collection, collect luggage and use the courtesy telephones marked "off airport rentals" to inform the branch of their arrival.   Ayr has a free phone number 0800 3895145, which can be used from the public telephone. Courtesy telephones are situated beside baggage reclaim in Aberdeen, Edinburgh, Inverness and Glasgow. These are in Domestic Arrivals in Edinburgh and at both baggage reclaims in Glasgow Airport. Please note most branches are at off-airport locations, please make sure clients are made aware of this fact. Edinburgh and Inverness are now within the periphery of the airport. The phone call is to inform the branch of their clients definite arrival and to inform them which bus stance to go to (the airport routinely change these).  The shuttle bus should be waiting or if not the office will let clients know when to expect it. 

FLIGHT NUMBERS

We can no longer accept provisional bookings. Any changes should be reported to our Central Reservations department or Airport branch. 

DEPARTURES

Customers should return to the branch and the shuttle bus will transport them to the airport.   Please allocate sufficient time to get to the branch and onto the airport.   The branch cannot be held responsible for customers who arrive late for the shuttle bus and miss their check-in. 

DELAYED FLIGHTS

Delayed flights will be met until 12 a.m.  If you know in advance of any delays it is imperative that the rental branch is contacted in order that they may confirm arrangements for the collection of your car.   If arriving later than this, clients should contact their tour operator and contact the branch the following morning. 

Completing driver proposal forms allows the staff to bring a vehicle to the airport.  The alternative option for very late flights is for the client to make their own way to the hotel and we can arrange uplift from the hotel the following morning. 

OUT OF HOURS 

If the flight arrives after our closing time (not just delayed), there will be a charge of £45 to meet the customers and a driver proposal form must be completed. 

INSURANCE

Our Insurance covers

·     Full repairs to Rental Vehicle (excluding excess)

·     Third party liability unlimited (including passengers in hired vehicle)

·     Theft of vehicle and accessories (excluding excess)

·     Cover would default if the necessary security precautions were not implemented i.e. if the keys were left in the ignition or the radio front was left in the vehicle.

·     The excess is £500 for all groups, which can be wavered to zero for a payment of £10 per day (£50 per week).  (This will not cover damage to tyres and the wrong fuel being put into the vehicle). 

Insurance does not cover 

           Theft of property within the vehicle

·     Driver of the hired vehicle's personal injury or loss of life (his own insurance would have to cover this.) 

HIRE OR REWARD

Our insurance policy can cover clients for hire or reward, which permits companies to employ their own drivers.   The exceptions being for 15/17 seat minibuses only vehicles carrying up to 9 persons are covered. This additional service is offered at £15 per day (capped at £75 per week). 

EXCESS

The hirer is responsible for the first £500 of any damage to the vehicle, unless the Excess Waiver has been paid.     A credit card number will be taken from the customer at the branch to cover this excess.   (AC reserves the right to change these amounts due to unforeseen circumstances).  

VALET CHARGE

If vehicles are returned in an unacceptable condition the branches are within their rights to add a valet charge. 

BABY SEATS

Following changes in September 2006 to current legislation all children under 135cm or less than 12 years of age must be seated in the correct baby seat or booster cushion.  These can be rented for £1 per day (maximum £28). Leaflets are available on request showing sizes of car seats. 

ADDITIONAL DRIVERS

Up to 3 extra drivers may be added for a one-off charge of £10 per driver provided they meet all the insurance requirements and have a valid driving licence. 

INSURANCE REQUIREMENTS

·     All drivers must hold and produce a full category British Driving Licence for the type of vehicle hired and proof of their address.  If a new style British driving licence is held, both parts must be shown.  

·     Overseas visitors must produce a valid Domestic Licence and/or International Driving Permit and valid passport.  

·     UK visitors must produce proof of address, e.g. utility account or bank statement.  

·      

·     A licence may have a restriction to the number of seats on a vehicle, which the licence holder is entitled to drive. 

·      For most European countries this is 8 plus driver.  

·     Any penalty points should be notified.  

·     Age restrictions:

23 25 years       Groups 1-3

25 75 years Groups 4 and over 

Over 75 years       May hire with Area Manager's approval 

FUEL

We have been asked to supply full tanks to vehicles at our airport locations and we will endeavour to do this where it is possible. (Some of the branches do not have easy access to fuel pumps and it may delay customers receiving their vehicles.)

Customers will be advised of the fuel level when they collect the vehicle and they should return it at the same level.   If the fuel level is more than that at the time of picking up the vehicle, the customer will be reimbursed or alternatively, if the fuel is short the customer will be charged at current pump prices.    

DROP OFF AT OTHER BRANCHES

There will be a charge of £15 to drop off at another branch (outwith the same town/city).   Groups 7+ will be £25 due to constant movement of MPVs. If the vehicle must be left at the airport a charge of £30 will be made to the customer.   Both will be charged if it is one way and left at the airport. This is to cover the NCP car parking costs, preferably not within office hours and only available with prior notice. Full instructions will be given to the customer on collection of their vehicle.   This should always be done with prior notification to the branch at time of collection. 

MAP AND BRANCH LOCATIONS

Maps and directions are available for most branches, not just airport locations.  These can be requested as a PDF file to be emailed, enabling you to forward them on to clients as required. 

CANCELLATIONS

Up to 24 hours notice given no charge.

Less than 24 hours notice 1 day's car rental will be charged (price dependent on which car group has been booked). 

Out of hours returns are permitted at these locations. Where a vehicle is returned outside office hours the customer should confirm at pick up the procedure for returning the vehicle out of hours and the location of the key return box. All customers must be advised that they remain liable for vehicle damage until the vehicle is checked in on the next working day. 

APPENDIX 4 Endorsement restrictions on UK Driving Licences. 

The following restrictions apply to endorsements recorded on UK driving licences. Where not acceptable we WILL NOT RENT: