Why Are The Charges Sometimes Different From Quote?

red car driving along city road

Drivers are now looking to book their cars over the Internet this is not only convenient but also a fantastic way of being able to book their vehicles around the clock from the comfort or their own home or while on the move via their smart phones.

Remember that the most important button or field to complete on the form is the country of residence for the main lead driver.

The website will quote the right cost provided the customers has completed the residence fields correctly when searching the booking engine.
When renters request a quote , the leading rental companies will have already incorporated this information into the quotation system.

Charges may be different due to excess or tax.

Where you are staying is important field to complete for USA or Canadian customers when booking a car in the UK. As the excess amount may show as nil on their quote or booking and they may be wondering why. The best course of action is to double check with your credit card company to find out if your credit card covers you for the full amount of the rental car should anything unforeseen happen when you are in the UK with your vehicle.

Excess or deductible as they are sometimes known are deposits left on your card upon arrival at the branch. Any damage which occurs to the vehicle while in your care will result in an amount being deducted from your deposit which is determined by what has been damaged. There are a number of policies which can be purchased to reduce the excess.

Provided you have completed all the correct fields then the price on the booking and at the desk should be the same. Any differences should be pointed out on arrival as once you have signed the rental agreement you are tied into that price. Contact the customer services and explain what has happened as they offer a 24 hour service.


​See also
CAN I USE A MOBILE PHONE WHEN DRIVING IN THE UK?
BYE, BYE UK TAX DISC
GOLFING WEEKEND AT GLENEAGLES OR NEARBY
DO YOU NEED INSURANCE?